Frequently Asked Questions

General Questions

1. What is Exylifes all about?

Exylifes is dedicated to quality products and change. We curate a range of skin care to makeup designed to help you look your best.

2. Where is Exylifes located?

Exylifes is based in USA. However, we operate online, making our products accessible to beauty enthusiasts worldwide.

3. Are your products cruelty-free?

Yes, all our products are cruelty-free. We are committed to ethical beauty practices and do not test on animals.

Product Information

4. How do I choose the right product for my skin type?

Our website provides detailed product descriptions, and we also offer personalized recommendations. Feel free to reach out to our customer support team for assistance.

5. Are your products suitable for sensitive skin?

Many of our products are formulated to be gentle on sensitive skin. Check the product descriptions for information on specific formulations, and perform a patch test if you have concerns.

6. Do you offer samples of your products?

At the moment, we do not offer product samples. However, we stand by the quality of our products, and our customer reviews reflect the positive experiences of many satisfied customers.

Ordering and Shipping

7. How do I place an order?

Simply browse our online store, add the desired products to your cart, and follow the checkout process. If you encounter any issues, our customer support team is here to assist.

8. What payment methods do you accept?

We accept credit/debit cards and PayPal

9. What is your shipping policy?

We offer free Shipping costs and delivery times vary based on your location. Please refer to our Shipping Policy for more details.

Returns and Refunds

10. What is your return policy?

Our return policy allows for returns within 30 days of receiving the product. Please refer to our Returns Policy for detailed information on the process.

11. How do I request a refund?

If you're unsatisfied with your purchase, please contact our customer support team within 30 days of receiving the product. We'll guide you through the refund process.